29
Ago
The restaurant industry is currently grappling with new regulatory measures aimed at eliminating unnecessary surcharges, commonly known as “junk fees.” This action, led by the Federal Trade Commission (FTC), has prompted a significant response from restaurants as customers have begun to voice their dissent against these additional fees. With the FTC’s increasing scrutiny of these fees, often criticized for being opaque and unjustified, restaurants are at a crossroads. The need to maintain profitability while ensuring customer satisfaction has never been more challenging. This regulatory shift is part of a broader effort to improve transparency and fairness within the consumer marketplace,…